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TotalView is seen as key to driving forwards as applications depend more and more on multiple underlying hardware platforms and software, it is essential to get an end-to-end understanding of the whole application and the business process it delivers to the organisation. 
Technical Infrastructure Manager
Financial Services Company
iAM:TotalView provides clarity of how the state of your IT infrastructure relates to the business services supporting your company revenue streams. When problems occur within any element of your IT infrastructure iAM:TotalView immediately presents a clear presentation of which business services are affected and the relevant business priority of the incident within the company based upon the potential business impact. This enables you to ensure that the most relevant resources are allocated/re-allocated to resolving the problem in the shortest possible time. Additionally if you have SLAs (Service Level Agreements) in place you will be able to see the state of compliance at a glance, and also be able to assess the necessary steps needed to ensure you remain compliant.
Itheon's Business Service Management solution also offers the opportunity to view pre-defined or custom reports and graphs or to automatically generate their production for distribution to relevant email groups.
Key features of Itheon's Business Service Management solution are:
- Transparent "pane of glass" view of Business Service state
- Rules based correlation of business processes to underlying IT infrastructure
- Organic development of dependency map enabling immediate ROI
- Role based views allowing variation for business executives or IT technical staff
- Service Level conformance graphs including MTTR and MTBF
- Workspace area for testing out new configurations
- Incident simulation showing the impact of changes to underlying Infrastructure
If you would like more information on our Business Service Management solutions, please contact us now using one of the methods listed below.
