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Itheon solutions do that with a difference. Unlike most other solutions that alert you to failure after it has happened Itheon's solutions alert you to problems and take automatic corrective actions before they happen.
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The primary purpose for all our solutions is to ensure the highest availability of your business services by monitoring and managing the key components of the supporting IT infrastructure. By providing a robust environment for all of the mission-critical applications, we help to minimise IT downtime and help to maintain high end-user productivity. By identifying application and server problems and automatically resolving them before they impact the business our solutions allow for structured management of IT issues rather than unstructured and costly firefighting. Your business depends on the IT infrastructure to fully support it, so ensuring that you have the best solutions in place is essential in maintaining your competitive advantage.
Our solutions allow you to monitor and manage your systems as well as keeping your applications under control with the early identification and automatic fixing of potential problems. Your end-users will experience good service performance and minimal downtime so that they can work more productively and as an added benefit to the business you will be able to monitor your IT infrastructure with a minimum number of staff, allowing them to be deployed more effectively and helping to maintain the cost-efficiency of your operation.
Our solutions cover the following areas:
Server Monitoring with iAM:Servers (formally known as RoboMon)
Multi-platform, proactive agent based server monitoring and automation software. Our solution is part of Itheon’s systems management family of products designed to monitor for potential issues within the infrastructure residing on the server such as basic areas like Memory, CPU, Services, Processes and Disk Space to more complex checks. Our automation capability ensures that any issue can be resolved instantly.
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Application Monitoring with iAM:Servers (formally known as RoboMon)
Out of the box and bespoke application monitoring and automation software. Our solution is part of Itheon’s systems management family of products designed to monitor for potential issues within the applications that support the business such as Exchange, SQL and Oracle or any bespoke application designed for your specific business needs. By monitoring and automating any desired response you can ensure the application is always available.
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Infrastructure Monitoring with Itheon Appliance
Proactive monitoring for the availability and performance of your storage and network devices. The solution incorporates a powerful suite of SNMP based management tools that allows your managed estate to encompass key network and storage hardware, HVAC, environmental and other SNMP accessible assets. Itheon's unique and innovative SNMP Trigger technology enables SNMP devices to be fully instrumented turning SNMP Gets (polls) and Traps into meaningful and intelligent events. This effectively extends the same intelligent event-handling that is characteristic in other Itheon modules to SNMP based monitoring.
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Console Monitoring with iAM:Consoles (Formally known as RoboCentral)
Provides centralised, agentless console monitoring and management. The solution provides a single point in which to monitor the information appearing on each system console across a distributed IT infrastructure as well as controlling the console just as if you were there physically. It allows businesses to deploy their systems into cost and resource acceptable locations in the knowledge that they can be managed effectively and remotely. The solution can remotely manage hundreds of UNIX/Linux and OpenVMS systems, as well as any device that communicates via a serial port, including bridges, switches, and routers. All information on the console, is pattern matched for notification to the correct resource, logged for further analysis, time stamped for compliancy auditing requirements and a secure access granted so that all commands that can be achieved physically are achieved remotely.
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Business Service Management with iAM:TotalView
True visualisation of how IT incidents impact the business areas they support. The solution shows how your IT infrastructure relates to the business services supporting your company revenue streams. When problems occur within any element of your IT infrastructure the solution immediately presents a clear presentation of which business services are affected and the relevant business priority of the incident within the company based upon the potential business impact. This enables you to ensure that the most relevant resources are allocated/re-allocated to resolving the problem in the shortest possible time. Additionally if you have SLAs (Service Level Agreements) in place you will be able to see the state of compliance at a glance, and also be able to assess the necessary steps needed to ensure you remain compliant.
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